"Don't underestimate the circulation desk: In general, the circulation desk is the first library service students ever use as they get their library cards there. For a considerable amount, it may be the only personal contact with library staff they ever have – not every student uses reference or interlibrary loan. Yet I have gained the impression (please apologise if this is different in your library) that the importance of the circulation desk is often underestimated. Circulation staff is usually low-paid, often stuck in their careers without a chance of promotion, and rarely thanked for the job they do. Certainly a high amount of social skills is necessary to deal with always-the-same library card applications, overdue fines, excuses, loans and returns year in, year out – and still be friendly and radiate a positive attitude".
Wer den ganzen Artikel "Fearing the library dragon: Why librarians should approach users instead of waiting for them" lesen möchte, kann das auf der Website von GMS Medizin Bibliothek Information tun.