Library Staff: Raise your hand if you ever diverged from policy for the sake of a greater moral or empathy— Drunkest Librarian (@DrunkestLibrary) July 11, 2018
I call it guerrilla librarianing. It's a challenge, staying relatively under the radar while still trying to actually have an impact.— Librarian at Large (@Coliemta) July 12, 2018
Many, many, many times... like free copies to people who clearly need free copies to changing due dates for that frazzled mom who is on the verge of tears. pic.twitter.com/vYb8uu93tt— TheFactinator (@childbrite) July 11, 2018
Spent over an hour helping a guy apply for welfare, from creating his email addy, creating govt e-ID, filling in the actual application, writing down all his IDs, passwords, list of docs he'd need to bring to welfare office. There was no way he could have done this himself.— Kathryn (@kathlibt235) July 11, 2018
Giving full library membership to prisoners on day release with only their prison ID card so they could use computers without having to show their prison ID every time. And I waived 90% of fines, basically any I thought might stop people coming back.— Cisco Ventura (@cisco664uk) July 12, 2018
My department's primary reason for existence is to do just this. We never ask for address verification and we aren't even allowed to handle money, so we don't charge fines and always waive them. Saying yes first and removing barriers, that's the goal of outreach services.— Bookmobile Moments (@bkm_lyfe) July 12, 2018
Falls under “other duties as assigned” ;)— Chrissy Bellizzi (@marimbamaiden18) July 13, 2018
Siehe dazu auch den Eintrag "Wiener Büchereien – Zügel anziehen, Hierarchien festigen" im Haftgrund-Blog vom 30. August 2013.